Customer Experience Operations (India)
MercorLegit · not rated yetPosted 7 days ago
Pay: $17–24/hrPosted as $35,000–50,000 per year
- Who can apply
- Open only to people in India
- Hours
- Hours vary · Full-time
- Where
- Remote, work from home
- Job type
- Expert (SME) review
- Openings
- 1 opening
At a glance: A full-time, remote expert (SME) review job with Mercor. It pays $17–24/hr, with hours that vary. Only people in India can apply.
What happens after you click Apply
- You leave AI Trainer HQ and go to Mercor’s own site.
- Upload your résumé on work.mercor.com
- Confirm your work authorization
- Sit the AI interview, which takes about 20 minutes
- Complete any written assessment attached to the listing
- On receiving an offer, sign it, configure payouts and verify your identity
How this pay compares
This job pays more than 4% of the 205 other software engineering jobs on the board that state pay; 96% pay more.
- This job
- $20/hrMiddle of $17–24/hr
- Median on Mercor
- $80/hrFrom 295 other paid jobs
- Median in software engineering
- $65/hrFrom 205 other paid jobs
Requirements
- Qualifications
- An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
- Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
- Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
- Organized and structured, with sound judgment on what matters most
- A clear, concise writer and communicator
- Comfortable with ambiguity and a fast-moving startup environment
- Languages
- English
- Equipment
- Computer with a reliable internet connection
About this job
This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team.
About the role
Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.
What you'll do
• Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching
• Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines
• Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones
• Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead
• Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles
• Report progress and risks clearly to product managers & leadership
Who you are
• An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
• Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
• Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
• Organized and structured, with sound judgment on what matters most
• A clear, concise writer and communicator
• Comfortable with ambiguity and a fast-moving startup environment
Nice to have
• Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions
• Comfort with data: SQL, spreadsheets or BI tools
• Experience building internal tools or workflows with no-code or AI tooling
Listing history
- First seen on our board
- (4 days ago)
- Posted by Mercor
- (7 days ago)
- Last checked
- Source
- Mercor
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