Customer Support Agent - Freelance Project
MeridialLegit · not rated yetPosted on 22 Oct 2025
Pay: $5/hr
- Who can apply
- Open only to people in Chile, Colombia, Jamaica, Malaysia, Philippines
- Hours
- 45–50 hrs/week · Freelance
- Where
- Remote, work from home
- Job type
- Expert (SME) review
At a glance: A freelance, remote expert (SME) review job with Meridial. It pays $5/hr for 45–50 hours a week. No past experience is needed. Only people in Chile, Colombia, Jamaica, Malaysia and Philippines can apply.
Ongoing · listed since 22 Oct 2025
Meridial keeps this listing open to recruit all year. It is still open, but it isn’t a new opening.
What happens after you click Apply
- You leave AI Trainer HQ and go to Meridial’s own site.
- Apply to a listing
- Assessment
- Onboarding
How this pay compares
This job pays more than 0% of the 120 other finance & accounting jobs on the board that state pay; 98% pay more.
- This job
- $5/hrAs listed
- Median on Meridial
- $65/hrFrom 539 other paid jobs
- Median in finance & accounting
- $65/hrFrom 120 other paid jobs
Requirements
- Qualifications
- High school diploma or equivalent; a degree in Business, Finance, or IT is a plus
- Fluent in English, with strong verbal and written communication skills
- Previous customer service experience, ideally within technical support or financial services
- Familiarity with retirement plans or financial account management (401k, IRA) is advantageous
- Proficiency in Zendesk and Aircall is preferred
- Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment
- High attention to detail and ability to work both independently and as part of a remote team
- Must pass a background check
- Languages
- English
- Equipment
- Computer with a reliable internet connection
About this job
Customer Support Agent
About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
Job Overview
We are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.
Key Responsibilities
• Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Troubleshoot technical issues and escalate complex cases as needed.
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
• Collaborate with internal teams to escalate issues efficiently and improve customer service.
Qualifications:
• High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
• Fluent in English, with strong verbal and written communication skills.
• Previous customer service experience, ideally within technical support or financial services.
• Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
• Proficiency in Zendesk and Aircall is preferred.
• Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
• High attention to detail and ability to work both independently and as part of a remote team.
• Must pass a background check.
Hours:
45-50 hours per week
9-6pm US-ET
Must be able to work US-East Coast/New York Time Zone
Compensation
• Type: Hourly
• Rate: $5/hour
Employment type: Contract
Workplace type: Remote
Also listed in: Chile, Colombia, Jamaica, Malaysia, Philippines. Meridial posts this role once per location. It is the same job, so we show it once.
Listing history
- First seen on our board
- (9 days ago)
- Posted by Meridial
- Last checked
- Source
- Greenhouse
We check every live job against its source at least every 24 hours. How we check jobs
